It is never a waste of your time to take a moment to read and understand store policies and terms of sale. If you have any further questions or concerns do not hesitate to email.
Description and Condition of Pieces for Sale
Every effort is made to properly describe a piece. Doulton pieces are hand-made, hand crafted and hand-painted to varying degrees. Consequently, no two items are identical. Descriptions include any devaluing faults. If an item is described as excellent, mint or like new, it has no devaluing faults. Please keep in mind that there may be original production or factory flaws and most all older pieces have some normal wear on them including crazing, faint scratches or shelf wear on the bottom.
Items for sale have a brief description including condition along with one or more pictures. The pictures are of the actual item and hopefully provide additional help in describing a piece. For a number of reasons, pictures of an item will vary slightly from the actual item. Also, it is common to see light reflections on the surface of a glossy piece which often are confused for a paint chip or scratch. They are not unless stated in the description. You are welcome to email and ask for a clarification.
Production details, historical information and price guidance has been obtained from information taken from reliable Royal Doulton reference books including Charlton's Standard Catalogues by Jean Dale; Doulton For the Collector by Jocelyn Lukins; Royal Doulton Seriesware by Louise Irvine; Lyle Price Guide to Doulton by Tony Curtis; and, Royal Doulton 1815 - 1965 by Desmond Eyles. Occasionally, the information is incorrect (e.g. - size.)
100% Satisfaction Guarantee!!
My 100% satisfaction guarantee is straightforward. You can return any item for any reason for a full refund less shipping charges. There is no restocking charge. If a material mistake was made in describing an item then upon return of the same item in the same condition as delivered, you will receive a full refund including any shipping, handling and insurance charges. Errors, omissions, assumptions or mistakes made by independent sources or by the buyer are exempt from the guarantee. For example, if a large character jug is listed as 19 cm high in the Charlton Standard Catalog and it is in fact by your measurement only 17 cm high. To return any item, simply email to receive return authorization. Refunds are normally remitted in the same form as the payment received.
Types of Payment Accepted
For convenience and security, I accept payment by credit card (Visa or MasterCard) through PayPal. Credit card purchases are only limited by your credit card limit. Also, if you prefer, you can make payment by money order, certified bank checks and personal or business checks all of which must be in U.S. dollars and checks must be drawn from a U.S. bank. Simply submit your order via Email; a link for this purpose is provided during checkout. Items will be shipped after payment is received and credited which is usually within 5 business days. On larger international sales, wiring funds may be acceptable.
PayPal
PayPal was founded in 1998 and is the global leader in online payment solutions with over 100 million account members in 190 countries. PayPal enables individuals with an email address and credit card to securely and instantly send payments for merchandise online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution. Your purchase is limited only by your credit limit on your credit or debit card.
PayPal offers 100% protection against unauthorized payments sent from your account.
As a PayPal user, you’re protected from any payment that you did not authorize.
- As a fraud-prevention measure, PayPal will send an email confirmation for every online payment that you make.
- If you receive email confirmation of a transaction that you did not approve, contact PayPal to quickly resolve the issue. You will not be responsible for the charges.
Shipping Charges
Effective January 1, 2010, new shipping rates are now in effect that reflect increases by the shippers used by the Royal Doulton Collector Store. This store is charging a flat rate on each order which means that the cost of shipping is the same whether you purchase one item or 4 or more. This is good news if your order is larger in terms of the number and/or cost of the item(s). Keep in mind that the shipping charge includes insurance coverage. Please contact me if your order will exceed $2000, so that we may discuss payment and shipping as it may pertain to your location.
Please Note: Orders sent to an international destination may be subject to Import Duties, Customs Fees, and Local Taxes. The customer is responsible for any of these additional fees. Documents are completed according to U.S. Custom regulations.
Security and Privacy
This website employs the highest level of security to transmit personal and sensitive information. All data entered through the website is over a secure server which uses 128-bit encryption. This technology is the highest and safest security available to the private sector.
You should be aware that this website will not expose your computer to unwanted pop-ups or stealth implants of tracking codes (trojans). Additionally, any email sent or received is virus scanned using continually updated state-of-the-art technology to protect the integrity of the infrastructure and to assure your security when corresponding with us.
Lastly, I do not sell or otherwise distribute email addresses to third parties. In other words, your association with the Royal Doulton Collector Store will not subject you to unwanted spam or junk email.
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